How it works.

Table bookings

Bookings and deposits

Booking requests made on this website are reviewed by our team before they are confirmed. When we accept your request we ask for a deposit of £5 per person, paid securely online. Once your deposit is paid, we’ll confirm your table.

• Cancel 24 hours or more before your booking time and we will refund your deposit in full.
• Cancel less than 24 hours before, or don’t arrive for your booking (a no-show), and the deposit is kept.
• If we have to cancel or can’t accept your booking, any deposit you have paid is refunded in full.

To cancel or change a booking, call us on 01472 828600 or email [email protected], quoting your booking reference. The time we receive your call or email counts as the time you cancelled.

Refunds go back to the card you paid with. Your bank may take 5–10 working days to show the refund.

Online orders

Collection and delivery orders

Online orders are requests until the restaurant accepts them. We’ll update your order page and email you when your order is accepted.

• Paying online: when you place your order, your card is authorised for the total but not charged. We only take the payment when we accept your order. If we can’t accept it, the hold is released and nothing is charged. Some banks take a few days to remove the hold from your available balance.
• Paying when you collect: pay in full at the restaurant when you collect your order.
• Cash on delivery: pay the driver the full total in cash when your order arrives.
• Delivery is to addresses within 7 miles of the restaurant by road, with no minimum spend. It’s charged by the length of the recommended driving route to your address: £1 under 2 miles, £2 for 2 to 3 miles, £3 for 3 to 4 miles, £4 for 4 to 5 miles, £5 for 5 to 6 miles and £6 for 6 to 7 miles. You’ll see the charge before you pay. Delivery orders are paid online or in cash to the driver.
• Service charge: a 50p service charge is added to every online order, for collection or delivery, however you pay.
• Online discount: the percentage shown when you order (currently 20%), applied automatically to the items in your order. The delivery and service charges aren’t discounted.

Changes and cancellations

Changing or cancelling an order

Food is prepared freshly for each order, so once we have accepted an order we can’t always change or cancel it. Call us on 01472 828600 as soon as possible and we’ll do our best to help.

• If we decline or cancel an order, any payment taken is refunded in full to the card you paid with.
• If something is wrong with your order, please call us straight away so we can put it right.

As our food is perishable and made to order, the 14-day cancellation period for online purchases doesn’t apply to it. This doesn’t affect your other legal rights.

Gift cards

Buying and using gift cards

Gift cards bought on this website are paid in full when you buy them. We email the gift card, with its code and QR code, as soon as it’s issued, normally within a few minutes.

• No cancellations or refunds once sent: when you buy, you ask us to send your gift card straight away and agree that you lose your right to cancel once it has been sent. After that, it can’t be cancelled or refunded. If it hasn’t been sent yet, call us and we’ll cancel it and refund you in full.
• Using it: show the code or QR code when you pay at Millers. You can spend it over more than one visit; any balance left stays on the card. Gift cards don’t expire.
• Keep the code safe: anyone with the code can spend the balance.
• Chargebacks: if the payment for a gift card is disputed with the card issuer or reversed (a chargeback), the gift card is cancelled and any balance left on it can no longer be spent.

This doesn’t affect your other legal rights.

Allergies

Food allergies and intolerances

Our menu and order pages list, for each dish, which of the 14 major allergens it contains as ingredients, taken from our kitchen’s allergen records. Where a dish or a choice isn’t listed online yet, the page says so.

If you have a food allergy or intolerance, please call us on 01472 828600 before you order or book so we can check your order with the kitchen. Our kitchen handles all 14 major allergens except lupin, including nuts and peanuts, so we can’t guarantee any dish is completely free from them.

Prices and payment

Prices

All prices are in pounds sterling. The total you see at checkout is the amount you’ll pay. Card payments are processed securely by Stripe; we never see or store your full card details.

If you have a question or a complaint, contact us at [email protected] or on 01472 828600. Millers Restaurant, 55 Brigsley Road, Waltham, Grimsby, DN37 0JZ.

Last updated 20 October 2026.